Power on Password

[ihays64]

Hi,

I have a HP Pavilion 15 - n090sa laptop that has got a power on password applied to it that I can't remove. I have read in previous discussions regarding this that if i try and enter a password 3 times it will give me a system disable message with a Hash key below it, unfortunately I do not get this hash key. So how do I remove this password.

Thanks to any who reply.

[DavidPK]

@ihays64

At the password screen, hit enter 3 times and you should receive a 8 digit code - post back with the halt code you're receiving.

If you're not receiving any halt code, then you'll need to Contact HP regarding this.

Regards,

DP-K

[ihays64]

Hi,

Thanks for reply, looks like I will have to contact HP Support on this one.

Regard

[DavidPK · Accepted solution]

Hi,

You're welcome

Your machine has a Insyde bios which I would expect to produce a 8 digit halt code.

Other than contacting HP, the only other suggestion I have would be to Shutdown the notebook. Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Plug in the AC Adapter ( leave the battery out for the moment ) and see if you now get any halt after hitting enter 3 times.

Regards,

DP-K

[ihays64]

Hi,

Thanks, the 30 sec rule appears to have worked but only after removing my HDD which makes me think it may have been a virus on my HDD the was placing it into the BIOS, therefore wasn't getting the halt box after 3 attempts. Have purchased replacement HDD to confirm. (Didn't have a replacement to hand).

[DavidPK]

Hi,

You're welcome and a good idea to remove the drive

If the power on password spontaneously appeared, this can quite often be as a result of a failing hard drive - the fact that you had to remove the HDD in order to get a halt code would also tend to support this.

All the best,

DP-K