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HP Recommended
hp 17-by0036nr
Microsoft Windows 10 (64-bit)

Good morning,  I have no clue what the power on password is for my laptop . After three attempts it gives me system disabled I 53283695 , I tried removing the battery to clear the cmos but its still asking me for a "administrator password or power on password "

2 REPLIES 2
HP Recommended

@yopackie 

Sorry, we are no longer able to provide any assistance with password reset or recovery issues.

According to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

I called HP support and all they wanted was money for a password that i never put on there. So i pretty much can't use my laptop or fork over more money to HP for a laptop that isn't even a year old. I'm pretty sure extortion is illegal in the US. This makes me never wanna buy another HP product. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.