Power on password not work after bios update, I'm desperate

[John12347]

Hi all, when I installed windows, I put a password in Italian layout that contains a "+" and just as a special character.
After updating the bios on reboot, the password is no longer good, I looked for it in the British and American layout but the key bindings to do the most do not work.

I remember that when I registered the PC, I asked 3 security questions. Is there no way to answer those questions without putting the password? I am desperate. Thanks

[John12347]

Sorry I explained myself wrongly. THE PASSWORD IN QUESTION IS THE "Power-on" PASSWORD Can be set from the bios!

[kevin-t]

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.