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Pavilion cw1948nd
Microsoft Windows 10 (64-bit)

First Pavilion dies after 4 weeks use. It booted with crackling sound, and I could log on to Windows, but it did die after approximately 3 minutes.

Second Pavilion (Replacement after sending Pavilion #1 for repair) dies after 1 week of use. After pushing the power button, the LED lights and the fan starts up, and after just a second it dies again. No reaction whatsoever.


The LED besides the power supply lights up, but still I tried another HP power supply to no avail.


I've tried:

15 second power on hard reset (non-removable battery) both with and without connected power supply and

Pressing and holding down Windows - B while pushing power (no more than 2 seconds) both with and without connected power supply.


I registered the laptop for repair again.

After the first repair no information about the root cause was supplied.

I hope someone can suggest what is wrong.



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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

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