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‎09-29-2022 01:17 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello 

 Sometimes My laptop  won't turn without charger even if it's fully charged. After I plug charger it's immediately turns on and when I unplug it's still working.( Laptop HP 15s eq2075ur)

Category:
2 REPLIES 2

‎09-29-2022 04:01 AM

HP Recommended

Hello @Alexandre1121 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

1 person found this reply helpful
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‎09-29-2022 07:58 AM

HP Recommended

OS Name Microsoft Windows 10 Enterprise

Version 10.0.19044 Build 19044

System Model HP Laptop 15s-eq2xxx

System SKU 4H2L4EA#ACB

Processor AMD Ryzen 5 5500U with Radeon Graphics, 2100 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date AMI F.20, 3/14/2022

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