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HP Recommended
HP ENVY X360 Convertible
Microsoft Windows 10 (64-bit)

Hi, 

 

I just updated Windows and I am trying to boot my laptop ENVY. However it suddenly asks me for the Administrator Password or Power on Password once I plug it. I did not set any password previously. And despite it booted one time it did not twice. I am stuck trying to open it. Can someone help me to figure out the right password for this model please? I tried the Password Bios website defaults with no success so far. And I'd like to avoid opening physically to touch the cmos jumper etc.

 

Thanks 

2 REPLIES 2
HP Recommended

@Victorino 

There is no Default Password anyone can provide you.

 

Sorry, but by Community policy, we are no longer allowed to provide any assistance with password reset or recovery.

Here is the HP Policy: Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For BIOS and Power-On password resets, read this HP thread: https://support.hp.com/us-en/document/c06368824.

For Admin and Windows password resets, you have to contact your regional HP Customer Support location directly for assistance.
Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Sorted with a simple BIOS reinstall without opening it physically. Just press Windows Key + B while you start the laptop. And run the bios reinstall like it was an update. Once done. Password on power dialog will be gone. If anyone else finds himself on that situation that's the fastest solution. As explained here: https://www.youtube.com/watch?v=qpiGUojtr3E

 

 

In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
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