01-12-2015 04:52 PM
So this is a question long overdue as this problem actually occurred a few months ago. Much to my frustration now, I was idiotic enough to leave it without properly attempting to find a solution to it, instead using it as an opportunity to make myself an excuse to buy a new laptop. Well, fast forward a few months and I've begun to realise just how good a laptop it actually was, at least better than my current one. Classic, huh? Anyway, right on with it.
I was playing the video game Team Fortress 2 on my laptop when suddenly it completely froze and there was just this annoying, loud repetitive whirring sound coming out. Without thinking twice, I immediately held the power button to turn the latop off, with a plan to restart it. However, when I did try to restart, it was stuck at my current predicament, "Starting Windows" screen.
I vaguely recall trying a system restore, but to no avail. Laptop can still boot up in safe mode, however.
Any kind of help is appreciated, and any further questions greatly welcomed. Thanks in advance. Note please, that my computer knowledge is equal to my common sense, i.e just about non-existent, so rather specific guides would be very nice too.
01-12-2015 05:41 PM - last edited on 04-20-2016 04:30 PM by OscarFuentes
That is a tough one...
Normally when that happens you have to reinstall the operating system.
I would suggest if you can get into Windows Save Mode to copy any files you don't want to lose to a CD or usb flash drive (if you can do that in safe mode, I never tried it).
If your notebook has the recovery manager software, you can try a factory reset by following the instructions at the link below or use your W7 recovery disks.
If you don't have either, and you live in the USA/Canada, you can order a set of recovery disks by contacting HP at 1-800-334-5144.
Don't be so hard on yourself. I have done it several times...
01-12-2015 07:34 PM - edited 01-12-2015 08:21 PM
Hard drive has successfully been reverted to its orginal, and new software was subsequently automatically reinstalled (apparently). However, laptop is still stuck at same stage! Upon startup, it was recommended I put in a Windows installation disc (which I don't have) due to new hardware/software. Would I need to try that?
EDIT: Now I can't start up in safe mode, which I was able to before. It stops at "CLASSPNP". Now when I try to start windows normally, the "Starting Windows" screen loads, along with the animation (as it did before), before going to "Setup is preparing your computer for first use", and then proceeds, after a few seconds, to go back to the black screen with options to launch in safe mode etc. This cycle repeats continuously.
01-13-2015 09:05 PM
I thought I'd just go ahead and do a clean reinstall of windows, which worked! The laptop loads up perfectly now. However, I am still unsure as to what I should install now. I have installed AVG already to be used as an anti-virus, but I think I may need to update drivers or whatnot? Could you, or any one else reading recommend me what to do now in my situation? Thanks again.
01-14-2015 07:14 AM
Glad a clean install of W7 worked. I was surprised that the factory reset didn't do the same thing.
If you need drivers, you will see in the device manager a list of devices under an Other Devices category, and they will all have little ! marks next to them.
Let me know what they are, and I will post the links to the drivers you need to install.
01-14-2015 02:28 PM
Thanks again for replying, the following are listed:
Base System Device (x2)
PCI Simple Communications Controller
Universal Serial Bus (USB) Controller
Unknown device (x2)
Also, whenever I unplug the charger, the laptop instantly shuts off. Its status reads "0% available (plugged in, not charging)". Would I need to replace the charger?
01-14-2015 04:26 PM
You're very welcome.
Here are the links to the drivers you need...
Base System Device (x2):
PCI Simple Communications Controller:
Universal Serial Bus (USB) Controller:
I am not a PC repair tech by trade or training, so unfortunately, I would have no idea what the issue is regarding the charger shutting the notebook down.
It does not sound good though.