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Honor Student
Posts: 2
Member Since: ‎01-02-2018
Message 1 of 2 (476 Views)

Processor check: module missing

Product Name: HP Envy
Operating System: Microsoft Windows 10 (64-bit)
Will not boot, tried auto fix, failed. Ran extensive diagnostic test, processor check:module missing, SMART hard drive test: software error
0 Kudos
HP Support Agent
Posts: 10,842
Member Since: ‎07-19-2016
Message 2 of 2 (445 Views)

Re: Processor check: module missing

Hi @SuzLee01,


Welcome to the HP Forums!


Thank you for posting your query on this forum, it's a great place to find answers.


I reviewed your post and I understand that the computer is not booting to Windows.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you contact HP phone support as it look like a hardware issue.


Here is how you can get in touch with the phone support.


Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.


Let me know how it goes and you have a great day!


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.


Take care.



I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation