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‎01-07-2019 09:04 AM

HP Recommended
Product: Spectre X360
Operating System: Microsoft Windows 10 (64-bit)

It worked fine since purchase, completely crapped out and I dont even use this that much, Now the battery is not charging,  I cant turn on for some reason? I tried the hard reset I found on the forums with no help at all. This is very dissapointing considering the amount of money paid for this and having it fail already. HELP ME HP,  I have been a devout HP follower for years but am losing patience quickly. 

3 REPLIES 3

‎01-08-2019 04:27 PM

HP Recommended

@dstmartin413,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the computer is not powering on.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • Are you able to power on the computer with the charger?
  • Have you made any software or hardware changes on the computer?

While you respond to that, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎01-10-2019 07:27 AM

HP Recommended

Worse than I thought. I had a local computer repair shop open the back cover and there’s a burn mark through one of the circuit board labels! HP how can we fix this ? I paid a lot of money for this laptop and need for work , please help me !!!  

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‎01-10-2019 08:05 AM

HP Recommended

@dstmartin413,

 

It is great to have you back and your patience is greatly appreciated.

 

As you have mentioned that the circuit board is brunt as confirms a hardware issue. I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

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