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Cris21
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Message 1 of 2
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Product information not valid on startup

pavilion laptop
Microsoft Windows 7 (64-bit)

On startup my laptop shows product information not valid for everything from product name to ct number. What can I do to fix this?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Product information not valid on startup

Hi @Cris21

 

Welcome to the HP Support Community. 

 

This looks like a hardware issue. I'd suggest you Contact HP in your region regarding the service options for your computer.

 

You may also refer to - HP PCs - Product Information Not Valid Error Displays before the Computer Starts

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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