01-15-2020 11:05 AM
My laptop keeps freezing up. the above is what I get when attempting to tune up or even check my hard drive.
01-16-2020 09:21 AM - edited 01-16-2020 09:22 AM
Thank you for posting in the HP Support Community.
The problem looks like a hardware issue. The error code you provided tells me that:
- the hard disk drive (HDD) has failed. Since this is faulty HDD/hardware component, you will probably not be able to recover your files. If you want to attempt data recovery, please let me know and I may post additional instructions.
- The code also tells me that the PC is out of warranty, so you will need to buy and replace the disk on your own - online or from a local PC tech store
- DETAILS >> check the TKB article about such issues >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Storage-Hard-Disk-Drive-corruption-and-replac...
You can buy HDD or SSD from online or local tech stores, and replace it on your own or contact HP Authorized Service center for assistance. Refer to the product model service manual (page 51/59) >> http://h10032.www1.hp.com/ctg/Manual/c03099448
Last part - once you replace the faulty HDD component - you will need to reinstall back your operating system
Let me know how it goes. Provide an update or feedback.
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