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- Notebook Boot and Lockup
- Random Reboots HP ENVY x360 15.6 inch 2-in-1 Laptop

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05-27-2024 07:55 PM - edited 06-08-2024 03:06 PM
My laptop randomly reboots without warning. Whether it’s plugged in with AC, docking station, or on battery power. No peripherals attached. Below from “Event Viewer”:
ISSUE: Critical Error: “The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.”
Source: Kernal-Power
Event ID: 41
Task Category: 63
KEYWORDS: (70368744177664),(2)
Also BSOD Error: Stop Code: PAGE FAULT IN NOPAGED AREA
- HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ee1000 IDS Base Model
- Win 11 Home
- AMD Ryzen 7 5700U w/Radeon Graphics, 1801 Mhz, 8 Core
- Bios updated: Insyde F.13
- Updated all Drivers, including AMD Adrenalin Edition Version 24.3.1.
- Ran all HP Hardware diagnostics. PASSED
- System optimized by HP
- I disabled all non-essential apps from running at startup etc.
- Ran “SF /Scannow”
- Changed Advanced Power settings in Control Panel
- Changed Battery and Sleep to NEVER
- Turned Off Fast Startup
- Worked with Microsoft technical Support via Phone and did clean install of Win 11 after they tried various setting changes over the course of 4 days.
- Took Laptop to Geek Squad for solution.
- Swapped out for new WD SSD HD 1TB. ($80 bucks wasted.)
One of the many thousands of internet solutions recommended was to go to the BIOS and change the Vcore offset & increase to 50mV.
I HAVE NOT DONE THIS. The HP controlled BIOS does not allow for Advanced settings.
Issue still persists. Please Help. I have seen many people having this issue with no real solution. I have tried all the above and more.