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sheldonbrown20 Honor Student
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Re: BIOS Update taking long time to install?

Hi I need help.... I have a 7th gen AMD 10-9600 APU hp laptop that I bought recently..... Not too long ago I was asked to update my software ..upon doing so...a couple minutes my screen went blank and won't display anything... And I restart it.. And it's showing me this info and it's just stuck there... And I'm worried cause I just got this laptop
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Re: BIOS Update taking long time to install?

Hey@sheldonbrown20,

 

Thanks for reaching out to HP Support Forums. One stop for all solutions about your HP product. To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

I was going through your post and would like to help you.

 

Stuck at the BIOS screen. Is that, right?

 

I recommend you to try couple steps and check if that helps you resolve the issue.

 

Perform hard reset on the PC: http://support.hp.com/us-en/document/c01684768

 

Also, please share the model number of the PC to find a more appropriate solution towards the issue.

 

Hope the above steps will help you finds the solution. Please share more to serve you.

 

Resolv_S

 

Glad to help you. I work for HP

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Re: BIOS Update taking long time to install?

Thanks for the reply and performing the suggested step. Recommend you to provide the product number and OS installed on the computer for better assistance. As you have mentioned that the issue started during/after a BIOS update, recommend you to try rolling back the BIOS. Click here for the procedure.
When you are performing the BIOS rollback, make sure to have the basic setup. For Desktop PC - connect keyboard (use USB keyboard if available), mouse, monitor, and power. For Notebook PC - connect only the power cord.

 

Let me know if this helped. 

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Give us some reinforcement by clicking the "Accepted Solution and Kudos buttons,
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Good Luck.

Chimney_83
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