10-25-2016 10:38 AM
Welcome to the HP Forum! :) It is a terrific place to find answers and tips! For you to have the best experience on the HP forum, I would like to direct your attention to the HP Forums Guide. First Time Here? Learn How to Post and More. What is your product or model number? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? What operating system are you running?
I grasp that on startup you get a blank screen with a blinking cursor. Here is a link to HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 10, 8) that I hope will help. Should you require further assistance, please provide your model and your operating system.
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