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tuqayabdulla
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Re: HP Envy 360 frozen-holding power button won’t power it off!!

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I have the same issue, could you solve it?

2 REPLIES 2
The_Fossette
HP Support Agent
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@tuqayabdulla

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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P2684
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No. I just let the computer turn off by running out of battery power. When I plugged it in the next day and turned it on it was working fine.   

No one seems to have an answer as to how to force restart a frozen laptop with a sealed battery when holding the power button doesn’t work. 

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