09-02-2016 10:28 PM
09-07-2016 10:16 AM
Welcome to the HP Forum! I am pleased that you have become a HP Forum member. It is such a wonderful site to find answers and tips. Here is a link to guide you to having the most rewarding experience and answer any concerns about posting: First Time Here? Learn How to Post and More What is your exact model of Stream 13? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? What operating system are you running?
I understand that you tried resetting your notebook as you were going to sell it, but now you get a black screen with the HP logo but no mouse. You have tried system recovery,UEFI startup,startup repair, hard reset and Ctrl alt del to no avail. Can you boot into safe mode? If you are running Windows 8 or 10, you can try turning off the fast startup options. Fast Startup - Turn On or Off in Windows 10.
I will wait for your reply.
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