cancel
Showing results for 
Search instead for 
Did you mean: 
ScottHammer
New member
2 1 0 0
Message 1 of 4
166
Flag Post
HP Recommended

Re: I cannot sign into my laptop. keyboard and mouse are not working when I start?

I have tried to do everything except the Ubuntu cd, nothing has worked for me. Replaced battery a few weeks ago and laptop was left on and unplugged for at least a week, keyboard and mouse locked up. Any suggestions on what to try next? Thanks
3 REPLIES 3
Level 17
Level 17
44,683 38,140 3,339 14,031
Message 2 of 4
136
Flag Post
HP Recommended

Re: I cannot sign into my laptop. keyboard and mouse are not working when I start?

Have you tried a hard reset:

http://support.hp.com/us-en/document/c01684768

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

Reply
0 Kudos
ScottHammer
New member
2 1 0 0
Message 3 of 4
111
Flag Post
HP Recommended

Re: I cannot sign into my laptop. keyboard and mouse are not working when I start?

Yes I have, no luck with that either.
Reply
0 Kudos
Level 17
Level 17
44,683 38,140 3,339 14,031
Message 4 of 4
99
Flag Post
HP Recommended

Re: I cannot sign into my laptop. keyboard and mouse are not working when I start?

Immediately after powering on start tapping Esc key. From the menu that opens, if the keyboard works, tap F2 for System Diagnostics to run some tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation