My HP 15s suddenly turned off and now it's not turning on.

[Ramazancicek]

Bende dün gece steam açtım cs2 oyuna girmek üzereyken kapandı. Artık açılmıyor 

[Rose_S]

Hey @Ramazancicek!

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post were in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

[Ramazancicek]

HP 15.6-inch Gaming Laptop
Device info: 7N9S8EA-Victus by 15-fa1000 (771S6AV) While my device was working, it suddenly lost power and would not turn on. HP online support team was also interested, but since it did not help, I took it to the service since I had a warranty period. The main card was replaced on the device I delivered on 10.10.2024. I received the device from the service on 01.11.2024. When I tested the device, the device was constantly giving a blue screen error and the processor was heating up very quickly. I took it to the service again on 04.11.2024, it is not clear when the problem will be solved. but I have been waiting without a device for about 1 month and it is out of my warranty period. will this period be added to my warranty period? also, although 10 working days have passed, customer service does not create device assistance for me. because it tells me that 10 working days must pass because I gave it to the service again on 04.11.2024, but I have been waiting without a computer for about 1 month, what is it to deliver the computer that does not improve and make me wait again?