Password

[benawino]

Hi guys

I read a post where you helped with bios password issue. Kindly assist me with HP 15ay089nia. I have forgotten administrator password/power on password. System Disabled code 60923263

Regards

Ben

[benawino]

read a post where you helped with bios password issue. Kindly assist me with HP 15ay089nia. I have forgotten administrator password/power on password. System Disabled code 60923263

Regards

Ben

[Paul_Tikkanen · Accepted solution]

Hi:

If there is no 'i' in front of the code, restart the PC and enter this unlock passcode.

75681865

If there is an 'i' in front of the code, then I doubt the above unlock code will work, and you will have to contact HP technical support and see if they can be of help.

No one on this forum will be able to help if the above code does not work.

[Jeet_singh]

Hi @benawino,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand there is a message - "system disabled" on your screen and you need assistance with the same, 

You would have to contact HP phone support for a hardware service as the motherboard may require a tattoo/Bios Flash. 

  

Any other way of unlocking the BIOS is not authorized by HP. 

  

Keep me posted, 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as Solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards, 

[benawino]

Hi Jeet

Thank you for your recommendation I have contacted HP phone support and they have informed me that they will be able to assist. I am confident the issue will be resolved.

Regards,
Ben.

[benawino]

Hi Paul

I really appreciate your help. There is an i infront of the code as u have said so the unlock passcode did not work. I have since contacted HP they have said they will help.

Regards,
Ben

[Paul_Tikkanen]

You're very welcome, Ben.

Hopefully HP technical support will come through for you.

Please post back and let us know if and how they resoved the problem for you, so we can advise others accordingly that have the same issue.