Replaced LCD cable and left hinge, now it won't turn on

[PierceMyHeart]

A little bit ago, my HP Pavillion x360 convertible's hinge stopped moving suddenly and became really stiff, causing the back cover to snap around where the hinge is connected behind the screen. At first, I thought it wasn't a big deal. Until the LCD cable started sparking. After a bit when I went to check my **bleep** for a moment, the screen went pitch black (like it was powered off) but the power button still said it was on and the charging light said it was charging. I bought a new hinge and cable but now it won't power on and the LEDs to indicate charging and being powered on won't turn on. Also, there's a surface crack on the screen but I don't know if that changes anything.

Any idea how to fix this?

[Sneha_01]

Hi @PierceMyHeart ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support