Replaced Ram, laptop won’t power on

[Trubluh]

I have a HP Envy 17 and I attempted to upgrade the memory to 32gb (two 16gb sticks). After installation, I have no power at all. I removed the sticks and installed the original and still no power, no lights from the power cord, no charging lights. 

I have tried plugging AC adaptor into another HP Envy and it works. 
Removed main battery for 10 mins and reinstalled battery. (Battery is brand new) No fix
Held down power button for 20 seconds. No fix

Tried power without battery installed. No fix 

No fans turning on, hard drive noise, the computer is completely dead. 

There’s no noticeable damage to the motherboard.  

Any more ideas ?

Thank you

[Irfan_06]

Hi @Trubluh,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your laptop that is not powering on.

Follow the below steps to fix the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

If the issue still persists, kindly refer to the steps on this link and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Irwin6

HP Support

[MickeyMouse64]

Did you get it resolved ? I am having the same issue?