If you set up the PIN so you can use an MSN account for access, we can not help you with that. Instead, you would have to use a different PC to login to that account to reset your PIN. We have no access to that.
By Community policy, we are no longer allowed to provide any assistance with password reset or recovery.
In addition, according to the Community's Rules of Participation: 4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here. Goto this page https://support.hp.com/us-en/contact-hp
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