01-15-2020 03:50 PM
Hello. We have an HP 15-bs049lanotebook computer that has a BIOS administrator and power-on password that we do not know the password. I've tried unplugging, removing the battery, and also removing the CMOS battery for 15 minutes.
It stated on reboot that the CMOS was reset, but it still prompts for the password. After a few failed attempts, it shows this:
01-15-2020 04:55 PM
Unfortunately, the HP support community does not allow us to help you with your BIOS password. The only solution is to contact HP and, if necessary, contact them several times to complete your case.
Rules of Participation No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
I recommend that you get on Contact HP from your country or region.
The only solution HP will propose is to replace the system board to solve the BIOS password problem requested at computer startup.
For more information, please go to Forgotten or Lost BIOS Password.
Please do not hesitate to contact us in case of need.