cancel
Showing results for 
Search instead for 
Did you mean: 
HighlandPawn5
New member
1 0 0 0
Message 1 of 1
46
Flag Post

Screen and Keyboard freeze

HP Recommended
HP Pavilion x360

I bought this used computer recently and reset everything. Now whenever I turn it on it takes forever to load up the home page. I cannot click anything. It gives me the loading circle. And after 5 min or so it completely freezes, mouse wont move, no buttons work, even when I put it into tablet mode the touch screen doesn't work.

I've done the system tests and it says everything passes. I cant update anything because its slow and freezes.. What should  I do? 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation