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Tks1010
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Message 1 of 3
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Screen black

HP Recommended
Pavilion 15cs2064st

My laptop's power button was flashing and the screen was black.  Now the power button stays lit, but the screen is black and the keyboard keys do not light up.  I cannot remove the battery to try a reset.  Any other suggestions?

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 3
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@Tks1010, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

We reviewed your post and I understand that the Screen is blank no light indication ,

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

 

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

 

 

If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

 

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praveenbv
HP Support Agent
HP Support Agent
6,942 6,940 300 366
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Hi there, this is a follow-up from HP Support Community. I just wanted to check if you have received the ink yet or not and if you have, did you install it? How's the printer working now?  

 

Let me know if you need any other assistance and I'd be happy to help 🙂 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Have a great day! 

Was this reply helpful? Yes No
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