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zach0302 Student
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Screen not responding

HP Pavilion 15
Microsoft Windows 10 (64-bit)

When I start up my laptop, I can hear the fan working but the screen still remain black. Can't open BIOS as well(I dont know is can't display or can't open). Didn't hear any beep sound.

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Screen not responding

Hey there! @zach0302

 

Are you able to boot into the BIOS or F2 page on the PC?

 

Have you tried checking with a different keyboard?

 

Have you tried checking with a different adapter?

 

Have you tried checking with an external monitor? Does the issue persist?

 

Connect an external monitor to the PC and backup the data.

 

Try the steps recommended below.

 

Reset a laptop with a removable battery

 

Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

 

If you are able to boot into BIOS try restoring the BIOS to default.

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

 

Refer this article to know more information about no boot issues. Click Here

 

If you are able to boot into the F2 page try running a system diagnostics test and check if the hardware is functioning correctly.

 

Refer this article to know more information about running system diagnostics test on the PC. Click Here

 

Let me know if this helps!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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