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Chris198
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Message 1 of 2
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Screen turning off abruptly

HP Recommended
Example: Pavilion x360 convertible
Microsoft Windows 10 (64-bit)

I have an hour pavillion x360 convertible laptop. The problem is that after 15 or so minutes of usage the screen turns black and after that the laptop doesn't turn on even when I press the power button

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KrazyToad
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Message 2 of 2
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HP Recommended

@Chris198


Welcome to HP Support Community

 

Is the Battery holding charge? Does it happen even with the AC Adapter connected?

 

I suggest you run an Extensive System Test and let me know if the Notebook shuts down or if the display goes blank

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

Keep me posted 😊

 

 

KrazyToad
I Am An HP Employee

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