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Bob_M55
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Solved!

Short DST Failure ID MAPF3X-878AN0-XD7X7G-60XX03

HP Recommended
HP Notebook 15-ba037cl X3H15UA#ABA
Microsoft Windows 10 (64-bit)

Hello -- I have a HP Notebook (15-ba037cl), Product ID (X3H15UA#ABA) from Aug 2016.  My warranty has since expired.  Windows 10 home version is the OS.  It will not boot past the HP Logo into Windows.  I was able to run some diagnostics by booting into the BIOS.  I got a failure ID of (MAPF3X-878AN0-XD7X7G-60XX03) very quickly (<1% complete) while running the Hard Drive test and the System test.  I have found out since that this failure ID is associated with the hard drive.

 

Question ==> I would like to recover some files that are on the hard drive -- assuming that I have to replace it -- does anyone know how I can recover my files from the hard drive?  I would also need to reinstall Windows 10 on a new hard drive, but don't have a backup of the current installation.  I can't get into the Windows Recovery Environment so I don't believe that I have any access to command prompts or to create a Windows 10 backup.

 

I really appreciate any advice -- thanks!

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WAWood
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@Bob_M55 

In terms of recovering files ... 

 

All you will be able to recover at best from the drive is personal data. You will not be able to recover settings, website information (including user accounts and passwords) or applications.

Your best bet for recovering data now is to do the following:
1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself.
2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. (This adapter is illustrated below) If the old drive is an m.2 SSD, you will need a USB-to-mSATA cable.
USB-Drive-Adapter.jpg
3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the demo version is free https://www.runtime.org/data-recovery-software.htm

 

In terms of restoring Windows, If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
34,852 24,531 3,146 7,839
Message 2 of 3
Flag Post
HP Recommended

@Bob_M55 

In terms of recovering files ... 

 

All you will be able to recover at best from the drive is personal data. You will not be able to recover settings, website information (including user accounts and passwords) or applications.

Your best bet for recovering data now is to do the following:
1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself.
2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. (This adapter is illustrated below) If the old drive is an m.2 SSD, you will need a USB-to-mSATA cable.
USB-Drive-Adapter.jpg
3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the demo version is free https://www.runtime.org/data-recovery-software.htm

 

In terms of restoring Windows, If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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Bob_M55
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Thanks very much WAWood -- I appreciate your help and your explanation!!  I will give this a shot.  Thanks again...

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