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AliHamza
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Message 1 of 2
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Short Drive Self Test Fail

HP Recommended
Elitebook 840 G3
Microsoft Windows 10 (64-bit)

I am facing a problem with my SSD hard drive, whenever I turned on my EliteBook it prokes an error window saying " Hard disk failure, do back up to lose data or run diagnostic". So when I run a system diagnostic it results  " Short Drive Self Test Failed"

 

Kindly provide me  support my product is still in the warranty of 15 months

1 REPLY 1
WAWood
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Message 2 of 2
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HP Recommended

@AliHamza 

Your PC specs show it coming with an SSD, not a hard drive, so that is what is failing and needs to be replaced.


Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or equipment replacement issues. For these issues, you will need to contact HP Customer Support.

 

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

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