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ShekhSaab Tutor
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Shutdown & Sleep Issue

Laptop:- HP Pavilion 15-n037se Notebook PC

OS:- Windows 10

Power Settings- Ok

Wake up from sleep mode settings- Ok

Windows- Reinstalled windows

 

1. When I shutdown my notebook its not shutdown properly. When I click on shutdown option screen become off but notebook is steel running. Then I have to press power button for 5-6 Seconds then its completely shutdown.

2. My notebook is not able to wake up from sleep mode. I have press power button for 5-6 Seconds for shutdown & I have to power it on again.

 

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HP Support Agent
HP Support Agent
20154 20105 1317 2092
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Shutdown & Sleep Issue

 

Hi @ShekhSaab,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand you are having shutdown and sleep issues on your HP notebook. I'll try my best to help you with this,

 

1.Use Power-Troubleshooter

 

  - On Search / Cortana, search "Troubleshooting".

  - Select the Troubleshooting Search Result

  - Click on "View All", select "Power".

  - Click Next and follow on-screen instructions.

 

2. Open Power Options if the issue is not fixed.

 

  - Right, Click the Start Menu, select "Power Options".

  - Click on "choose when to turn off display".

  - Click: "Restore default settings for this plan."

  - Click on "Change advanced power settings".

  - Look for "Power buttons and lid" on the list and expand it.

  - Open Settings, and select Shutdown or Sleep or Shutdown.

 

Please follow the steps for Sleep mode issue:

 

Step 1: Enabling the Keyboard in Windows

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly.

 

Follow these steps to enable your keyboard to wake your computer from sleep mode:

1. In Windows, search for and open the Device Manager.

2. Click the arrow next to Keyboards and double-click the name of your keyboard.

3. If the Power Management tab is available, proceed to the next step.

 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available.

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.

 

1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked.

2. Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps.

3. For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks)

 

For more steps, please click here

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

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ShekhSaab Tutor
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Shutdown & Sleep Issue

Thanks BiswaJeet,

I did all the things that you mentioned in your post. I did all the things many times before also.

 

When I click on shutdown option my laptop not shutdown properly. Only screen turns off but laptop is still running. Then I have to press power button for 5-6 seconds for shutdown.

 

I am telling about following option:- 

To shut down:

Select the Start  button and then select Power > Shut down.

 

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HP Support Agent
HP Support Agent
20154 20105 1317 2092
Message 4 of 4
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Shutdown & Sleep Issue

Hi @ShekhSaab,

 

You're welcome,

I appreciate your time and efforts,

 

I understand you have followed the steps suggested and still having the issue, don't worry as I have a few other steps that should help to resolve the issue,

 

GO TO:

Settings

Click Personalization

Click Lock Screen

Go down to Screen Time Out & click.

Change times for different Power Options.

RESTART COMPUTER.

Return to Settings and do above again resetting times for your Power Options.

RESTART COMPUTER AGAIN.

 

I hope this helps, let me know how it goes for further assistance, I'll be more than happy to help.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation