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Carrie_L Student
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Shuts down randomly

HP ENVY m7
Microsoft Windows 10 (64-bit)

My 4 month old computer is randomly shutting down while I am working on it. Typically it happens in the evening. It has happened while plugged in and on battery power. I have taken it to Geek Squad and they found nothing wrong with it.  We have done our own troubleshooting and nothing seems to fix it! HELP!

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Shuts down randomly

Hi @Carrie_L,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the computer restarting. I will be glad to help you.

 

Here is a document to help with The Computer Restarts Unexpectedly (Windows 10, 😎.

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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