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‎09-22-2020 08:53 PM

HP Recommended

I have a HP laptop that I've had for a few years. Always before when I turn it on it asks for my pin. It's a 4 digit number and it has always worked. Today it is a black screen and in the middle of the screen it says my name and is asking me for a password.  I have never ever had a password on this computer! What do I do??

4 REPLIES 4

‎09-23-2020 07:00 AM

HP Recommended

@Akp090909 

See if there is an option clicking on the screen to show a pulldown that also allows you to use a password.



I am a volunteer and I do not work for, nor represent, HP
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‎09-23-2020 07:11 AM

HP Recommended

It IS asking for a password, but I have never had a password on this computer, only the pin.

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‎09-23-2020 07:31 AM

HP Recommended

@Akp090909 

Understand ... but did you check to see if there is a pull-down next to the password that allows you to select using a PIN?

 

Asking because my new HP laptop has exactly the same thing.



I am a volunteer and I do not work for, nor represent, HP
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‎09-23-2020 11:20 AM

HP Recommended
Spoiler
Oh, I understand now! 

No, that is not an option.
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