Slow startup and performance

[LSUTravis88]

My laptop takes forever to boot up and fully load windows.  Once Windows is fully loaded it tends to freeze up.  I have plenty of space on the hard drive.  I only use it for business applications, i.e. Microsoft Office Suite and Act! contact management.  I do absolutely zero gaming.  I do have a lot of music though. Any idea where to start? 

I did upgrade to Windows 10 from Windows 8, but that was a few months ago.  I would imagine if that was the root of the problem, the issues would have started sooner.

FYI, In the amount of time it took me to log in and post this question, my laptop finally got to password entry.

[LSUTravis88]

I am getting an error. "Thread stuck in device driver"

[Riddle_Decipher]

@LSUTravis88,

The Riddle_Decipher is at your service!

As I understand the computer has a slow performance during startup, runs slow and gets a blue screen error with the message-"Thread stuck in device driver", here's what I recommend for you:

Enter safe mode:

1. Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power 

    > Restart.

2. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
3. After your PC restarts, you'll see a list of options > select 5 or F5 for Safe Mode with Networking.

Re-install Video & Sound card drivers:

1. In Windows, search for and open Device Manager.
2. In the list of devices, expand the component you want to reinstall.
3. Right-click the device and select Uninstall (do the same for both Audio driver & Display Adapters)
4. Click on file and scan for hardware changes (that should automatically reinstall the drivers)

Update your drivers using the HP Support Assistance:

1. In Windows, search for and open HP Support Assistant.
2. The first time you open HP Support Assistant, a Welcome to HP Support Assistant window opens.
3. The welcome window displays various default settings.
4. Click Next to open the My devices window.
5. Click My devices on the top of the HP Support Assistant window, then click Updates in the My PC box.

For more details: Click here

Keep computer and video card adequately cool:

Overheating can cause your video card’s chipset to lock up, so make sure your PC and your video card are adequately cooled.

Hardware Acceleration to none:

Setting the Hardware Acceleration option to None could fix the error. However, by doing so, you might reduce your video card’s functionality and performance.

Follow these steps:

1. Click Start
2. Type display in the search results
3. Select Display from the list
4. Go to Change Display Settings
5. Click Advanced Settings
6. Go to Troubleshoot
7. Click Change Settings
8. Drag the Hardware Acceleration slider to None
9. Click OK
10. Restart your computer

The above should resolve the issue, although if the issue persists, I would recommend running a system test using the hardware diagnostic tool.

Keep me posted!

Regards,

[LSUTravis88 · Accepted solution]

It seems to be fixed now.  I uninstalled AMD and Raptr.  Not sure how they got on the computer, but the were downloaded about the same time the problems started.  It is running normal now.  I'll try your recomendation if the symptoms return.  Thanks for your help.

[Riddle_Decipher]

@LSUTravis88,

The pleasure is all mine,

Thank you for posting your question on HP Forums,

I'm glad it worked out for you and I hope you have a good day ahead!

Regards,