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ericzbd
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Message 1 of 2
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Smart Check : Passed --- Long DST : FAILED

HP Recommended
HP Notebook (i5 7th gen)
Microsoft Windows 10 (64-bit)

I re-installed Windows and it locked up on me. Managed to run the diagnostic thing with F2. Says::

 

Smart Check: Passed

Long DST : Failed

 

Failure ID : QBU17K-8LEAB3-XD7UQJ-61AR03

PRODUCT ID: 1HZ43UA#ABA

 

Hard drive 1

 

Any clues? Thx in advance 🙂

 

Eric

 

1 REPLY 1
banhien
Level 19
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Message 2 of 2
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HP Recommended

@ericzbd 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

             https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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