Smart Hard disk error

[VeroniqueValery]

Hi, I have a error message about the smart hard disk when I turn on my laptop. I did the test and the result is:

Failure ID: 94P39F-9NVB79-MFGKHG-60R103

How I can fix it ? 

Thank you

[ub6424]

Hello @VeroniqueValery 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

- Perform Short and/or Long DST (drive self test), if it fails the drive must be replaced and operating system reinstalled !

- Take pictures of HP Diagnostics drive results (short and long DST) and contact HP Support for service repair.

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results

[VeroniqueValery]

Hi, I did the test, and everything was good, The only test which FAILED is Short Drive self Test.

Does that mean that I have to change the hard drive ?

[ub6424]

Hello @VeroniqueValery 

---

@VeroniqueValery wrote:

Hi, I did the test, and everything was good, The only test which FAILED is Short Drive self Test.

Does that mean that I have to change the hard drive ?

---

Yes you have to replace the drive.

Back up all important data. There could be a complete failure of the drive in the near future.

Good luck

[VeroniqueValery]

Does HP sale this Hard drive, and if yes, how much ?

[ub6424]

Hello @VeroniqueValery 

Solution (A)

HP warranty valid -> Contact HP Support for service repair ( drive will be replaced at no costs )

Solution (B)

HP warranty expired:

You should have it serviced by a professional notebook (chip level) repair store.

14-cf0006dx Product Specifications

Your current drive:

Hard drive

128 GB M.2 SSD

Download --->>> Maintenance and Service Guide

Page 41 Component replacement procedures

green = possible drives

magenta = your drive

How to reinstall Windows operating system ?

You need (another computer) to prepare <USB flash drive>

--- HP Cloud Recovery Tool ---

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are already included )

---

--- Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10ISO

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers

---

Good luck