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itz_rxflexz_3xz
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So when I start my laptop, it shows me a blue and black screen, and it doesn’t say anything!

HP Recommended
HP Laptop 14-cm0xxx
Microsoft Windows 10 IOT

So, whenever I turn my laptop on, it goes onto a blue and black screen, and then it doesn’t say any problem or anything, and I need help, to reset it and please help me thanks my email is eesa_shafiq_nottz@icloud.com 

 

Or my other email is 

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WAWood
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@itz_rxflexz_3xz 

 

We don't provide support via email -- so you won't be getting any emails from us.

 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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