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HP Recommended

When I showed my friends the automatic repair screen they said my laptop was broken and to get a new storage and install windows. I told them I still had an active warranty for my computer and they told me I should get it under my warranty. I understand what they are saying but I still don't know if that is the main cause.

1 REPLY 1
HP Recommended

Hi,

Can you provide the exact model of the notebook?

How to Find Your HP Laptop Model Number (Video) - HP® Tech Takes

 

Yes, the message many times indicates a problem with the hard drive. Are you still able to enter Windows?

 

You can try performing diagnostics at boot

You can perform a fast system test.

Turn off the PC by holding the power button until complete shutdown.

Turn on the PC and repeatedly press ESC until startup menu appears.

Press F2 to enter diagnostics.

Try performing the fast system test and see if there are any failure ids.

 

Let us know,

David

 

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