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Specter 360 power failure

HP Recommended
Specter 360 model 13-4003DX
Microsoft Windows 10 (64-bit)

Computer was plugged in and charging but power had dropped to 12% when I realized wasn't powered up. Within 5 minutes system shutdown while in middle of email and never powered up again. I'm dead in the water...computer  is 20 months old....I rely on this and felt HO was the way to go...higher end than most but apparently not so...very disappointed and now in a jam with new consulting job days away.

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Hi,


Please do hard reset: http://support.hp.com/in-en/document/c01684768

You can follow Reset a laptop with a sealed or non-removable battery section in that.

Then connect AC adapter charger plugged in to power source for few hours to charge the battery.

Is the Power LED showing up while charging?


Regards

Visruth
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I have worked with these laptops, they are actually pretty amazing little machines. You probably have the misfortune of a bad Motherboard which is causing your no power problem. This happens to all laptops at some time or another, wether it's sooner or later.  I would advise sending it in for repair. If under warranty it should be quick and easy. 🙂

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Thanks but doesn't apply to this particular model

 

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Message 5 of 5
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What do you mean by that?

Please be specific to query and describe the results of troubleshooting in detail rather than short canned answers.

You didn't answer my queries.

We all are trying to help members coming here for help.

Hope you're aware that this is not official HP technical support

HP maintains no official presence here

If you need to contact HP directly use this:
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

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