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HP Recommended
HP Spectre x360 Convertible Laptop PC 14-ea0023dx
Microsoft Windows 11

I had my HP Spectre x360 14-ea0023dx plugged in to the official charger, and it randomly turned off. Now, it will no longer boot. Pressing the power button causes the power led to blink on an off (white, if that's useful information). Plugging it in causes the charge LED to light up and charge, but the screen doesn't turn on, and the fans don't spin up. Does anyone have any ideas as to what may have caused this or any ways to fix it?

 

HP Spectre x360 Convertible Laptop PC 14-ea0023dx

1 REPLY 1
HP Recommended

Hello.

 

Check the HP article about blink codes when laptop does not start. Can you identify the blink sequence?

 

Computer turning off randomly is not normal and is an indication of possible hardware problems. This could be overheating, circuit protection due to thermal expansion or failing power delivery inside the laptop - usually requiring replacement of parts - but this would be very hard to diagnose remotely unless you can find a pattern for the random power offs and know how to trigger them.

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