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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Spectre x360 13-aq0023dx won't power on

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10-16-2022 10:52 PM
Bought the laptop in 2020 with no issues. Randomly a couple weeks ago, the laptop won't power on. There is no amber light next to the power adapter when plugged in (power cord is tested and working). When I press the power button, the light turns on for a few seconds and goes out. No fans, nothing on the screen or anything. I tried checking the battery cables, clearing CMOS, etc. and nothing. A week or so goes by and the laptop just starts working again. The amber light was back on by the power adapter and it had no more issues for a week. Today it just died again.
For the life of me, I can't figure out what is going on. I read about the power adapter breaking but it doesn't seem loose at all. I bought an extended warranty but it naturally expired. Any help would be greatly appreciated.
11-10-2022 07:43 AM
@Mooregame24
Welcome to the HP support community.
I understand that your notebook is not powering on, I am glad to assist you.
This seems to be a hardware issue and requires one on one interaction to fix the issue.
I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee