• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Microsoft Windows 11

Bought the laptop in 2020 with no issues.  Randomly a couple weeks ago, the laptop won't power on.  There is no amber light next to the power adapter when plugged in (power cord is tested and working).  When I press the power button, the light turns on for a few seconds and goes out.  No fans, nothing on the screen or anything.  I tried checking the battery cables, clearing CMOS, etc. and nothing.  A week or so goes by and the laptop just starts working again.  The amber light was back on by the power adapter and it had no more issues for a week.  Today it just died again. 

 

For the life of me, I can't figure out what is going on.  I read about the power adapter breaking but it doesn't seem loose at all.  I bought an extended warranty but it naturally expired.  Any help would be greatly appreciated.

1 REPLY 1
HP Recommended

@Mooregame24

 

Welcome to the HP support community.

 

I understand that your notebook is not powering on, I am glad to assist you.

This seems to be a hardware issue and requires one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.