Spectre x360 14-ea1000 unexpected shut down and Kernel-Power Events

[wpilgri]

I have a less than 2 week old HP Spectre x360 14-ea1000 laptop that started to unexpectedly turn itself off while in use.  For example, yesterday I'm on a 90% charged battery surfing and the screen goes black.  I thought it was a flicker but the laptop had shutdown.  I had to press the power button to get it to come back to life.  It did this a couple times in a row before I just gave up.

When I check the Event Viewer I see several events:

• Kernel-Power:  EventID 506, 566:  Basically saying system entered standby
• Win32K; Power Manager has requested suppression of all input (INPUT_SUPPRESS_REQUEST=1)
• Kernel-Power: EventID 172: Connectivity state in standby: Disconnected, Reason: 7

There are ~50  similar events whose timestamp matches the issue.  Any suggestions/thoughts?  

Very concerned as it's brand new (I can still return), and it was fully charged, and I was surfing and using the computer under a very light load when it began shutting down.

Thank You

[Echo_Lake]

@wpilgri

Thank you for posting on HP Support Community.
 

That must be hard. Don't worry as I'll be glad to help,

• Does the notebook shut down immediately (right after you unplug the charger)?
• Do you get any error messages on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

• 1. Go to Start, search for Device Manager, and open this result.
• 2. Expand batteries.
• 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
• 4. Shut down the computer. 
• 5. Disconnect the charger.
• 6. Remove the battery. (only for removable battery)
• 7. Hold down the power button for 1 minute.
• 8. Insert the battery only. (only for removable battery)
• 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
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