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‎10-20-2019 09:41 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Purchased Spectre x360 Convertible close to 2 years ago. I put the machine to sleep like I do every evening and this morning it does not turn on. The power button lights up for a few seconds and then turns off. No sounds or other lights are heard/seen. I tested the power supply on a different device and it charges. The machine itself has 2 C ports, neither of which are damaged. The laptop was charging overnight since I had it on battery during the day. 

 

I read forms where they claimed a motherboard issue, but I do not smell anything burning. 

 

Anyone else have this issue?

1 REPLY 1

‎10-20-2019 01:21 PM

HP Recommended

Closing the thread once tech support responds. 

 

I opened the back cover, removed the battery and reseated the RAM. Put it all back together and it's back.

 

I did get a CMOS error message, I believe is expected. I never modified the BIOS so I'm thinking I'm good. Still not sure how the symptom matches the fix... anyone?

 

20191020_150754.jpg

 

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