Spectre x360 constantly crashing in "Modern" Standby / absurd power usage when not crashing

[Za_xx_oN]

Hi,

my mid 2019 Spectre x360 is crashing about every third night in "Modern" Standby.

Before you post the usual answers: all drivers, operating system, HP Support Assistant, etc are up to date!

All checks have been done, nothing unusual.

I already disabled the network in both power connected as well as battery mode which helped a bit, reducing the crashes from basically every night to about every third night... Still, I would prefer "no night"...

As a side note, when it does not crash, it will still consume about 20% of battery or, if connected to the charger, be very hot in the morning...

The powercfg sleepstudy is not really helpful. With regards to the crashes, this is what it says: "This session contains no detailed information about top offenders.".

With regards to the absurd power usage, it is usually identifying "Intel(R) PCI Express Root Port #17 - A340 (\_SB.PCI0.RP17)" as the main culprit...

This is really driving me nuts and as I see when looking at different forums, literally millions of people seem to be struggling with Modern Standby.

Which leads me to a simple question: why can't you provide us with a BIOS with the good old and reliable S3 standby????

I read that Dell did so for it's XPS series after too many people had issues with modern standby...

One more thing: where can I change the battery charging mode (80% - 100%) from Windows? My old 2012 Sony Vaio had a neat little tool to do that. I really do not want to reboot the computer to do that since I sometimes know that I will be out in the afternoon and then charge up to 100% and then set it back to 80% in the evening...

Thank you,

Roland

[praveen196]

@Za_xx_oN Welcome to HP Community!

I understand that the Spectre x360 constantly crashing in "Modern" Standby / absurd power usage when not crashing.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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