cancel
Showing results for 
Search instead for 
Did you mean: 
M-J-D
New member
2 1 0 0
Message 1 of 5
273
Flag Post
HP Recommended

Spectre x360 won't run on battery power

Spectre x360
Microsoft Windows 10 (64-bit)

Recently, my Spectre x360 13-4102dx has started randomly shutting down when running on battery power. It has gotten to the point where it shuts down immediately when I unplug it, and will not turn on until I plug it back in. There was a brief period where it wouldn't turn on while plugged in, either; it would begin to power up, then shut down again. That has passed and now it turns on when plugged in.

I have run the HP diagnostics, which said that both the battery and the power supply are fine. The LED by the charger port glows orange when plugged in. The power icon in the toolbar says "94% available (plugged in, charging)", although it has been at 94% for several hours now. This is the original power cord that come with the laptop.

Solutions I have tried so far:

  • Performing a power reset
  • Reinstalling the battery driver
  • Updating the BIOS

 

My problem seems nearly identical to the problem in this question, which suggests that it may be an issue with the battery hardware, but I'm hoping there's another solution.

4 REPLIES 4
Level 17
Level 17
44,688 38,145 3,342 14,042
Message 2 of 5
245
Flag Post
HP Recommended

Spectre x360 won't run on battery power

 The HP Diagnostics for Windows seems much less reliable than the F2 System Diagnostics- accessed by tapping away on the F2 key immediately after powering on.

It does sound like a bad battery. Your battery is how old now-  2 1/2-3 yrs old?

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

0 Kudos
Level 17
Level 17
44,688 38,145 3,342 14,042
Message 3 of 5
240
Flag Post
HP Recommended

Spectre x360 won't run on battery power

Maintenance and Service Guide shows how to replace battery:

https://support.hp.com/us-en/product/hp-spectre-13-4100-x360-convertible-pc/8499273/model/8764726/ma...

Amazon:

https://www.amazon.com/789116-005-HP-Spectre-PK03056XL-Battery/dp/B01CISBB3Q

Walmart:

https://www.walmart.com/ip/789116-005-789116-005-HP-Spectre-13-3-Cell-56WHR-4-96AH-LI-PK03056XL-Batt...

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

0 Kudos
M-J-D
New member
2 1 0 0
Message 4 of 5
224
Flag Post
HP Recommended

Spectre x360 won't run on battery power

I tried the F2 system diagnostics as you suggested. It also said that the battery passed the test.

Yes, my battery is almost 3-1/2 years old now.

0 Kudos
pavelmin
New member
1 1 0 0
Message 5 of 5
123
Flag Post
HP Recommended

Spectre x360 won't run on battery power

Did you ever get this resolved? I have the same problem. My Spectre x360 suddenly shut down whilst running on battery and then it will not run on battery again. The battery reports 100% charge.

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation