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‎02-21-2020 11:37 AM

HP Recommended
Product: 15 da1041 TU
Operating System: Microsoft Windows 10 (32-bit)

Dear All, 

I purchased a 15 da1041TU model and installed a 128 GB SSD as the primary boot and this was working fine till recently. One fine day the laptop crashed, when I re started I was forced to choose the ssd as the boot option rather than an automatic boot this continued for few days and now the laptop crashed again and the SSD has completely disappeared from the boot option and I tried various ways to fix it (Restore, Imaging, Cm prompt (fixboot - access denied. Tried fixinf that, that failed as well).i have literally exhausted all the ways.. Woukd this be an issue with SSD hardware or do it need to something different (I don't have the original Windows back up  with me as I'm travelling) any suggestions 😌 please.. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2020 12:53 PM

HP Recommended

Hi:

 

it could be the SSD went bad.

 

If you have access to another Windows PC and a 32 GB USB flash drive, you can make a bootable recovery drive for your notebook using the HP cloud recovery tool.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

View solution in original post

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6 REPLIES 6

‎02-21-2020 12:53 PM

HP Recommended

Hi:

 

it could be the SSD went bad.

 

If you have access to another Windows PC and a 32 GB USB flash drive, you can make a bootable recovery drive for your notebook using the HP cloud recovery tool.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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‎02-21-2020 01:28 PM

HP Recommended

Thank you, will try and let you know. 

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‎02-21-2020 01:28 PM

HP Recommended

Is there anyway we can recover data from the SSD? 

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‎02-21-2020 04:00 PM

HP Recommended

You're very welcome.

 

I doubt it, but if you install W10 on the original hard drive, you may be able to read the data from the SSD if it shows up in Windows.

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‎02-24-2020 05:47 AM

HP Recommended

Thank you,the suggestion worked. Unfortunately ( ssd from Hp) couldnt be saved and its not even a complete year since the SSD was bought 😞 

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‎02-24-2020 07:09 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

 

Sorry that you weren't able to read any files from the SSD.

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