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‎12-03-2020 05:15 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Turns on. Once it gets to HP logo screen, the circle keeps turning. However thats as far as laptop goes. I have tried system reboot, and updating bios. Neither has helped.

1 REPLY 1

‎12-06-2020 11:32 PM

HP Recommended

Hi@Tweetybird602,

 

Request you to follow the below troubleshooting steps from the document:-

 

I have a few steps that should help,  

Some HP Notebook PCs come with two sticks of memory and have two memory slots. If you experience a black screen or blue screen with HP logo, the problem could be with one of the sticks of memory or with one of the memory slots.   

 
To determine what is causing the failure, try to isolate the problem by:  

  • Performing a memory self-test   

  • Checking for loose memory modules   

  • Testing the memory modules   

  • Testing the memory slots  
     
    For more details: Click here (Windows 10-Notebook)

 

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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