Startup Issues

[Annell]

My laptop gets stuck on the HP logo startup screen.  So, I did what everyone said to do, and did a hard reset.  Booted it up and pressed ESC repeatedly to go to system diagnostics.  But, in the bottom left corner it said “ESC...pause startup” and then a black screen.  No menu, nothing.  So, I heard someone say something about BIOS mode.  So, I did a hard reset, booted it up, pressed F10 repeatedly, then nothing.  Just a black screen, no menu.

I’m not sure what to do.  My computer was working perfectly fine yesterday, until now.  I’m not sure if it’s something I downloaded, but I can’t even do a system restore because all I get is black screens.

[Echo_Lake · Accepted solution]

@Annell

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Have you tried with different mouse and keyboard?
• What is the operating system?
• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?

While you respond to that, let's try system restore:

• System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected. Click here: https://support.hp.com/in-en/document/c03327545 to perform Microsoft System Restore (Windows 10, 😎

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Annell]

Thank you for replying.  I’m not sure what happened.  It was giving me nothing but black screens, then I did another hard reset and left it alone for a little while.  When I came back to it, it was running just fine.  I’m not sure what caused it, but I deleted the last thing I downloaded before it did this.

[Echo_Lake]

@Annell

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.