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KuroRaven
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Message 1 of 2
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Stuck In Loop Of HP logo then turning off

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HP Notebook - 14-an010nr (Energy Star)

So, I wanted to factory reset my notebook and went to settings, then to recovery, and finally get started. I chose the option to completely erase everything as if I were to sell the computer. However, I just wanted it to go back to default settings. Once that happened I waited for it reboot. Then it started to turn off and turn back on with the HP logo over and over for 2 hrs. I decided to tune it off since it became quite hot. I turned it back and it continues. Currently it, is off. Is there a situation to this? Additionally, I have no eduction or knowledge about parts or systems.

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@KuroRaven

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help


I suggest you run a System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests

 

If the issue persists you will need the Recovery Media

 

If you do not have the Recovery Media please follow the instructions I sent in the private message

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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