Stuck at Power-On Authentication screen and can't even reach booting level.

[Ashraf27]

Hi Everyone!

I just got a Hp Elitebook 1040 G6 laptop and installed a PrimeOS software to enable me use a android simulator. After running it, I entered this problem on restart of the system. It starts up to the screen that shows "Protected by HP Sure Start" then goes to the screen for Power-On Authentication. Here it fails to recognize my finger print and password both. And only gives options to shut down and restart. This is the loop it is stuck in.

Please can anyone assist in guiding me how get past this power up authenticator screen so that system can go to the boot stage and I can then disable power authentication or do even a recovery to normalise my system? I have tried the solution given by the virtual assistant in HP support assistant app (solutions given are for G1 and G2 models only, no G6 solution yet) but it didn't work. Does anyone know the key combination for G6 model? Or is there any other way out? Thanks for your help in advance!

[WAWood]

@Ashraf27 

BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.