08-22-2016 10:53 PM
08-25-2016 10:11 AM
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I grasp that while using your notebook it froze. When you tried to restart the notebook you got a repair screen with "checking the issues on the computer" with a prompt to either restart or choose advanced options. You selected restart, but on startup, you got a black blank screen and you hear a clicking noise in the computer.
I would test the hard drive for issues to rule that out as a possible cause. Here are two links, please choose the one that corresponds to your operating system.
Please let me know the results.
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08-26-2016 07:27 AM
Thank you for your the requested information. I understand that when you ran the short DTS test, it passed, but when you ran the extensive test, it came back that it failed the short DTS. Whenever a hard drive test fails, it means that there is a problem with the drive and will need to be replaced. Because it passed the short DTS the first time but failed it when you ran the extensive, I would rerun the tests. If the clicking noise is coming from the drive that is also an indication that it is failing. Please contact HP for your service options. Contact HP Support Fill out the online form and follow the prompts. Should you no longer be under warranty, you could check a local repair shop for options, or consider replacing the drive yourself. If you are considering doing the replacement yourself, here is a link to the HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide. Please note chapter 3, page 14, item 6, for the recommended replacement. If you do not have recovery media, you will need to contact HP to obtain a recovery kit. Here is a link to HP PCs - Performing an HP System Recovery (Windows 10) A recovery will take you back to factory settings. When I checked the specifications for your model, I noted it came with Windows 8.1, so you would have to do the upgrade again to Windows 10. Or you could use the Windows 10 Media Creation tool to do a clean install of Windows 10. Download Windows 10. You could then download and install the HP Support Assistant to aid with acquiring any HP recommended software and drivers.